Refund policy

We want you to love your purchase. If you’re not completely satisfied, we’re here to help. Please review our refund policy below to ensure a smooth return and refund process.

📦 1. Return Eligibility
To be eligible for a return, the item must meet all the following conditions:

The item must be returned within 14 days of delivery

Must be unused, unwashed, and unworn

Must be returned with original tags and packaging intact

A receipt or proof of purchase is required

We do not accept returns on final sale, clearance items, or gift cards

🚫 2. Non-Returnable Items
We do not accept returns or refunds for the following:

Items marked as final sale

Worn, washed, altered, or damaged items

Items returned after the 14-day window

Underwear or intimate apparel (for hygiene reasons)

Unrestricted gifts, promotional items, or bonus products

Products damaged due to customer negligence

🔄 3. Exchange Policy
We do not offer direct exchanges at this time. If you need a different size or style, please return the item for a refund and place a new order.

📬 4. Return Process
Contact Us at support@studiostrike.com with:

Your order number

The item(s) you wish to return

A brief reason for the return (optional)

Our team will provide a return address and further instructions.

Ship your item using a trackable shipping method. We recommend retaining your shipping receipt.

[Step 1]
📩 Contact Us
Email support@studiostrike.com within 14 days of receiving your order.
→ Include your order number and the item(s) you wish to return.

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[Step 2]
📦 Receive Return Instructions
Our support team will provide the return address and packaging guidance.

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[Step 3]
🚚 Ship Back the Item
Use a trackable shipping method. Keep the receipt as proof.

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[Step 4]
🔍 Return Inspection
Once we receive your package, we’ll inspect the item’s condition.

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[Step 5]
💳 Refund Processed
If approved, a refund will be issued to your original payment method within 7 business days.

Note: Customers are responsible for return shipping costs unless the item is defective or sent in error.

💳 5. Refunds
Once we receive and inspect your return:

You will be notified via email of the approval or rejection of your refund.

If approved, your refund will be processed to your original method of payment.

Please allow up to 7 business days for the refund to appear, depending on your bank or card issuer.

⚠️ 6. Damaged or Wrong Items
If you received a defective, damaged, or incorrect item:

Please email us within 3 days of delivery at support@studiostrike.com

Include photos of the item and packaging for quick resolution

We will offer a full refund or send a replacement at no extra cost

🌍 7. International Orders
Return shipping for international orders is the responsibility of the customer.

Refunds will be issued in USD and may be subject to currency conversion differences.

Customs duties and taxes are non-refundable.

📌 8. Important Notes
Studiostrike reserves the right to refuse returns that do not meet the above criteria.

We are not responsible for returns lost or damaged in transit.

If you used a discount code, your refund will reflect the discounted amount.

📞 Need Help?
Please reach out to our support team at:
📧 support@studiostrike.com
We'll do our best to respond within 24–48 hours (Mon–Fri, GMT+8).