FAQ

1. What are your shipping times?
Processing Time: Orders are typically processed within 1-3 business days.

Standard Shipping: Usually takes 5-10 business days depending on your location.

Express Shipping: Available for faster delivery within 2-5 business days (additional fees apply).

Please note that international shipments may be subject to customs delays.

2. Do you offer free shipping?
Free standard shipping is available on orders over $100 (or set your own threshold).

For orders under the threshold, shipping fees are calculated at checkout based on your location.

3. Can I track my order?
Yes! Once your order ships, you will receive a tracking number via email.

You can use this number on the carrier’s website to monitor your package.

4. What is your return policy?
We accept returns within 30 days of delivery for unworn, unwashed items with tags attached.

Please contact our support team at support@studiostrike.com to initiate a return and get the return address.

Customer Return Process Flowchart
→ Send an email to support@studiostrike.com, providing the order number and reason for return.

Customer service confirms eligibility for return
→ Verifies that the item meets the return criteria (unworn, with tags attached, within 30 days).

Customer service responds with return address and instructions
→ Customer receives return address and return instructions.

Customer returns the item
→ Please package the item properly and cover the return shipping costs (for non-quality issues).

Warehouse receives and inspects the item
→ Check if the item's condition meets the return requirements.

Return approved
→ The refund will be processed within 7-10 business days via the original payment method.

Return not approved
→ Customer service will contact the customer to explain the reason and return the item.

Return shipping costs are the customer’s responsibility unless the return is due to a mistake on our part.

5. How do I exchange an item?
Exchanges are processed as returns and new orders. Please return the original item and place a new order for the desired size or style.

Contact us if you need assistance.

6. What if my item arrives damaged or incorrect?
Please notify us within 7 days of receiving your order with photos of the issue.

We will provide a replacement or refund after verifying the problem.

7. How do I know which size to order?
Please refer to our detailed Sizing Chart available on each product page.

If you’re between sizes or unsure, feel free to contact us for personalized sizing advice.

8. Do your products run true to size?
Our products are designed to fit true to size based on standard measurements.

However, fit can vary by style and material. Please check the product description and sizing chart for specifics.

9. Can I cancel or change my order?
Orders can be canceled or modified within 2 hours of placement.

After processing begins, changes or cancellations may not be possible. Contact support ASAP to check.

10. What payment methods do you accept?
We accept major credit/debit cards, PayPal, Apple Pay, Google Pay, and other payment options listed at checkout.

11. Do you ship internationally?
Yes, we ship worldwide. Shipping costs and delivery times vary by destination.

12. How do I contact customer service?
Email us anytime at support@studiostrike.com

We strive to respond within 24-48 hours on business days.